Answer Help Desk phones and provide Tier I II support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Documents, tracks, and monitors the problem to ensure a timely resolution Possess strong customer service and commun

Designs, codes, and tests software modifications to address enhancement requests Coordinates and participates in system, integration, performance, and acceptance testing Maintains shared responsibility for updating configuration documentation and related configuration management tools to track application changes Interacts with clients and users as required during daily a

Demonstrate skills in abstract development frameworks Demonstrate accountability to assigned work & timelines Demonstrated leadership skills. Demonstrated technical competency for the role. Demonstrated timely delivery on assigned tasks and effective communication on project status and escalation when needed. Qualifications Education and Experience 12+ Years or equivalent

Install, configure, test, maintain, monitor, and troubleshoot end user workstations and related hardware and software in order to deliver required desktop service levels. Provide excellent technical knowledge of laptop/desktop hardware and associated diagnostic tools to perform diagnostics Perform onsite analysis, diagnosis, and resolution of complex desktop problems for

Function as a bridge between the business and development team. Analyze business requirements and create user stories for the development team, collaborating with Product Owners, engineers, quality assurance analysts. Assist the team in high level project planning, review and ensure requirements are being met, and projects are successful. Work with development agile team

Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the client. Responsible for the up time and availability of the client's telematic solution and its supporting applications. Coach, mentor, develop and lead a best in class development team c

Be a positive role model and create a friendly work environment. Show up on time with a great attitude and maintain good performance. Keep open communication with management and team members. Handle incoming calls, chats, and work on tickets during busy times. Help other teams when they have too much work. Deal with more complex or urgent issues that require escalation. K

Documents meeting notes, decisions, and functional design details for information systems. Drafts agile user stories, system documentation, system training content, design artifacts, etc. Develops, documents, and executes detailed test cases, test scenarios. Validates and documents test results conform to design. Updates defects, test cases, and user stories in tracking s

Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Manage multiple conference rooms for daily meetings Schedule meetings and update calendars Organize catering for meetings Ensure reception, breakroom, conference rooms and general office areas are tidy and prese

Gap assessment and analysis of security solutions and recommendation of improvement initiatives. Implementation of scalable, redundant, and reliable firewall solutions. Security hardening firewall configurations. Configuration management and control of architectural/design/functional configuration changes to firewalls. Firewall brake fix troubleshooting, root cause analys

Develop, propose, and execute strategies aligned with our Federal clients business objectives. Collaborate with stakeholders to identify and prioritize IT initiatives that drive business value. Drive cultural and organizational transformation efforts to support IT strategy alignment. Oversee the execution of the IT services contract, ensuring adherence to requirements and

Understand the role and technical skills required of agents. Monitor and evaluate calls, chats, and tickets to identify deviations from organizational policies and standards. Synthesize and analyze interaction data to report on ticketing, QA scores, average handle time, timing, and other key metrics. Audit and review quality assurance processes and tasks, looking for cont

Experience building cloud based infrastructure solutions in AWS with a strong governance model knowledge. Work with the development team to deploy and manage tools that support SDLC automation, configuration management, and release management. Respond to technical issues in a professional and timely manner. Troubleshoot incidents, identify root cause, fix, and document th

Developing a strategic sourcing initiative plan to improve enterprise wide acquisition processes through standardization and automation where possible Designing and developing a robust program management framework aligned with OCIO and NPO strategy. Establishing a centralized repository for opportunity analysis assessments, facilitating data collection from government sta

Assist with the month end close process accurately and timely in conjunction with corporate deadlines Prepare monthly journal entries and schedules such as prepaids, accruals, etc. Prepare general ledger account reconciliations Assist accounting manager/assistant controller in monthly analysis and reporting of consolidated financial statements Assist in reviewing client c